Customer Hub

FMO Customer Hub

FMO strategizes with campus partners to align service levels, budgets, and priorities for each facility. We provide transparent financial and operational data to inform planning and drive decision‑making.

The FMO Customer Hub is a one-stop shop for our campus partners. Here you can:

  • Submit and track service requests
  • Run self-service financial reports for your facilities
  • Initiate billing adjustments
  • Create or update Service Level Agreements (SLAs)
  • Request training and user support for reporting and work order tools
  • Contact the FMO team leaders who support your facilities
woman uses tablet displaying modern interface in historic Harvard library

Submit a Service Request

Harvard facilities staff can request FMO service by choosing an option below. 

If you are a Harvard community member (student, faculty, staff, etc.), please submit service requests directly to your local facilities management team.

24/7 Urgent Response

Call the University Operations Center at (617) 495-5560 for all urgent facility issues requiring an immediate response.

MEP Maintenance Request

Our fully licensed staff provide a full range of mechanical, electrical, and plumbing services, including installation and repair work on building systems across campus.

Elevator Service Request

In collaboration with external service providers, we oversee the maintenance and inspection of passenger and freight elevators, dumbwaiters, and wheelchair lifts throughout the University.

Fire System Shutdown Request

Our certified fire mechanics, electricians, and sprinkler fitters provide comprehensive inspection, testing, repair, and signal response services in conformance with all local codes and applicable NFPA guidelines.

Locksmith Request

We install and maintain all types of mechanical and electronic access control systems across campus, including many legacy systems still in use.

Recycling Request

Schedule pickups for bulky items and specialty recycling, reusable items and donations, and special collections for events or large clean‑outs.

Custodial Request

Please submit Custodial requests to your facility manager or local work order system. You may also submit a non-urgent inquiry here, and it will be routed to the appropriate Custodial team member.

Landscape Request

Please submit Landscape requests to your facility manager or local work order system. You may also submit a non-urgent inquiry here, and it will be routed to the appropriate Landscape team member.

Billing Adjustment Request

If a billed transaction requires an adjustment, please submit your request here.

Analyze Financial Data — Your Facility. Your Data. Your Way.

Our self-service financial reporting tools let you track every dollar spent, with real‑time and historical detail on labor, materials, and service charges for your facilities. Robust data on every transaction—from Tub to technician—supports data-driven planning, budgeting, and analysis. We offer individual training and support to best leverage these tools.

Project Reporting

Create fully customizable reports of current and historical service transactions charging your cost center (FY18 to present).

Work Order Reporting

Check the status of work orders you requested and review detailed labor, materials, and service charges.

Pre-Billing Statements

Review monthly billing activity prior to posting on your general ledger account. Reports are fully customizable to your property portfolio.

Request a Service Level Agreement

What is a Service Level Agreement (SLA)?
An SLA is a collaborative planning tool that aligns FMO’s services with your facility’s operations, finances, and strategic goals. SLAs are fully customizable to your space types, research and teaching schedules, and budgets. 

An SLA clearly defines:

  • Scope & Staffing: Service expectations, task frequencies, and staffing levels tailored to your facility.
  • Performance Standards: Quality, reliability, sustainability, and compliance standards that meet or exceed regulatory requirements and industry benchmarks.
  • Financial Clarity: Cost structures, assumptions, and service options to support accurate budgeting, forecasting, and decision‑making.

Maximo Customer Portal User Support

The Maximo Customer Portal is your gateway to all FMO financial data for your facilities. You may also use the portal to create work orders and service requests for FMO Maintenance and FMO Recycling. We offer personalized support and training to help you get the most from these tools.

Request Maximo Customer Portal Access & User Training

  • Set up your customer profile with 1‑on‑1 onboarding
  • Learn to run self-service financial reports for your facilities
  • Schedule refresher trainings for your team

Email Christopher_Dintino@harvard.edu to schedule training and onboarding. 

Contact the FMO Leadership Team

FMO managers and supervisors work closely with schools and departments to provide reliable and responsive service. Please reach out to us anytime with questions or concerns.

Contact Us